Frequently Asked Question

Valuation

What determines the valuation of my car?

There are a lot of factors affecting the value of a car, some of which are fixed and some keep changing. Hence, the valuation done today might not be the same after a month. Some factors which affect your valuation are make or model of the car, time of the year, demand for a particular model, mileage etc. To know more please read How We Value Your Car.

Is there a fee for valuation?

There is no transaction or administration fees associated with your valuation. Whether you sell the car to us or not the valuation will be done for you for free.

How long is the car valuation valid for?

The valuation of a car changes on an everyday basis depending on the needs of the market. Hence, the valuation provided by us will be valid for a period of 48 hours, if you sell your car to us within 48 hours the provided valuation will apply. After these 48 hours, the valuation will have to be done again.

I have optional extras in my car, will they be considered in your valuation?

This is the beauty of Elite Car Buyers. We take into account all the extras added on your car. Whether it has upgraded factory packs or a panoramic roof, all the extras will be taken into account to provide you with a truly tailored valuation.

Selling my car

How do I sell my car for the best price?

The state of the car determines the price you get for your car. Hence, it is advisable to get a proper check done so that you get the best price. Repairing any of the obvious damages on the exterior body will be very beneficial in increasing the valuation of your car. Get a thorough cleaning of the interiors to make it presentable. If your car is due for an MOT soon it is advisable to get it done and keep all the documents like the V5 log book handy.

What do I need to have with me when I sell my car?

To sell your car you need to have your IDs (one photo ID and one proof of address) and also the documents of the car.

The forms of original photo ID we accept include:
  1. Driving license
  2. Passport
  3. Forces ID card
The proof of address we accept include:
  1. Utility bill
  2. Council tax letter
  3. Bank statement
  4. Store card statement
The car documents we need are:
  1. V5 logbook (registration certificate)
  2. MOT certificate
You’ll also need to have your bank details to hand so we can pay you.

My car brand is not showing on your website, will you buy my car?

We are interested in buying all premium cars in the market. We have only mentioned some of the brands on our website but it doesn’t mean we buy only these cars. If you own a premium car and are willing to sell it, we are interested. You can get started immediately by entering your cars registration number on our website.

Will you buy my non-running car?

No, unforunately we don't buy non running cars.

Where do I drop-off my car?

Well, wherever your car is! Once you confirm to sell your car and all the paperwork is done we will pick your car up for free. We believe in removing all the hassles of selling a car for the seller so it doesn’t matter if your car is in your office or at home we will come and pick it up.

I have outstanding finance against my car, will you buy it?

Yes, we do buy cars with outstanding finances. We will pay the pending amount to the finance company directly. This amount will be deducted from the total valuation of your car and the remaining amount will be deposited in your bank account. To make the process quicker we will need a settlement letter from your finance company.

Payment for my car

Will there be any changes in the price quoted for my car?

We provide a valuation over phone and then come for inspection of your car on your date and time of appointment. The valuation provided over phone is subject to change if some major details of the car had not been provided over phone. Once the inspection is done and the valuation provided there won’t be any changes in the price.

How does the payment process work?

The payment process is very simple and fast. Once you agree to sell your car, we will need details of your bank account. The bank account details should match with the name mentioned on the V5C log book of the car i.e. the payment will be transferred only in the name of the owner. This is done to avoid any frauds. Once the details are received, we ensures the payment reaches the car owner instantly or within 48 hours.

How long will it take for the payment to be credited in my account?

Instantly or within 48 hours, that is our guarantee. If your car has some finance settlements pending, then we will have to wait for the settlement letter from the finance company. Once all the paper work is settled, the payment will be transferred to your account instantly or within 48 hours.

Will the payment be done in my account if I am not the owner of the car?

No, to avoid fraud we ensure that the payment is credited only in the account of the owner of the car. But, if you are selling your spouse’s car or of a relative then we will need an authorization letter from the stated individual giving you permission to sell the car.

Car ownership

What do I need to do to sell my spouse’s car?

If you are selling your spouse’s car cause of any reason, we will need an authorization letter of your spouse. The letter should state that he/she is willing to sell the car & has given you the authority to do the same. All the remaining formalities remain the same.

How long do I need to own the car before selling it?

To sell your car to us, you need to be the owner of the car for a minimum of 3 months. If you have owned the vehicle for less than 3 months, then we will need an original sales invoice of your purchase. You must have the right to sell the vehicle to us.

How do I sell my deceased relatives car?

It is a very hard decision to sell the personal belonging of someone close to you, but sometimes when such events happen there is no other choice. In such cases, we will be fully supportive in buying your car provided all the legal formalities have been taken care from your end. We will be requiring a few documents to satisfy due diligence.

Can I sell my company’s car?

Yes, we will need you to bring along the following:
  1. A form of photo identification for the person bringing the car.
  2. Letter signed from the company director giving authorization for that person to sell on their behalf.
  3. Company account details e.g. bank paying in book or company bank statement.
  4. One form of identification for the business address.
  5. Both sets of car keys if available.
  6. All service history and MOT certificates if available.
  7. V5 logbook/registration certificate registered in the company's name and address. Further documentation may be required, however you will be advised of this prior to visiting your local branch.

Appointments

How do I make an appointment?

Making an appointment is very easy. Just enter your cars registration number onto our website. You will receive a call from us to gather further details of the car and we will work with you to arrange an appointment that is convenient for both parties.

What happens during an appointment?

Our Brand Valuation Expert will visit you on the date and time provided by you. Based on the inspection, we will provide you a valuation which will be our final price for your car. The price quoted will not change if all the details provided match the physical inspection. If you agree to sell your car, we will start the buying and payment procedure immediately.

What is needed in an appointment to sell my car?

You need to bring the following things for the appointment
  1. The V5 logbook/ registration certificate
  2. Two forms of identification – Personal ID and Proof of Address
  3. All service history & MOT certificates
  4. All sets of car keys
  5. Bank details
  6. Finance settlement letter

How long should my appointment take?

Your appointment will take about 20 minutes. This will include thorough inspection of the car and a test drive. You will have to stay available for both of them.

If I agree to sell my car, will you take it then and there?

Yes, if you agree to sell your car our we will immediately start the process for buying the car. If all the documents are in place and everything else checks out then we will take your car there and then with your permission. The payment will then be credited in your account instantly or within 48 hours.